Frequently Asked Questions
Do you take credit / debit card?
Yes we do. However there is a 3.5% surcharge.
What should I bring on the tour?
Camera, sun lotion, insect spray, sunglasses, sun hat, waterproof clothing (depending on the forecast). Change of clothes and towel if you want to shower after your elephant experience
Can I pay by card?
Yes, but there is a surcharge of 3.5%.
When is my pickup time confirmed?
Due to many last minute bookings, the pickup time is communicated only the day before the tour.
Is the transfer included?
Yes. We have a professional minibus shuttle service and our experienced drivers pick up from various locations.
Where do you pick up from?
The Transfers are included from Khao Lak, Phang Nga, Phuket, Krabi and Khao Sok
Is my location included in the pickup area?
If your accommodation is in Khao Lak, anywhere in Phuket, Khao Sok the transfer is included. We also pickup from Krabi, however not from anywhere in the province. Do contact us to find out if your location is within the pickup zone.
How long is the drive from:
- Khao Lak? Approximately 45 minutes – 1 hour)
- Phuket (depending where on the island – usually around 1-2.5 hours)
- Krabi (approximately 1.45 hours)
What time do i get back to the hotel?
As we do not want to rush our groups and give them as much time as they want, the returning times can vary. If you need to be back by a set time, please let us know in advance so there will be no delay.
Can I be picked up in one location and be dropped off in another?
Yes you can. This is however much more work for our drivers, which is why we have to charge 2,000 THB per group extra if the drop-off location is not the same as the pickup.
Are special dietary requirements met?
Yes. We offer vegan, vegetarian and gluten free meals on demand. None of our meals contain nuts or shellfish.
Are any drinks free?
Yes. Any drinks like coffee, tea, coke, smoothies and water are free and are provided throughout the tour. We do charge however for ice cream and beer.
Do you offer insurance?
We do provide fill accident insurance for all our visitors. However, all clients participating in a tour are strongly advised to take out their own comprehensive insurance and, in particular, to cover loss or damage to property, illness, injury or not being able to travel on the confirmed date of the tour.
What elephant interactions does that day include?
First you will learn how to safely interact with our elephants, followed by feeding, bare neck trekking and swimming.
Do I have to make a booking or can I just come by?
You always have to make a booking to participate in any activities.
Do you provide towels?
We do not provide any towels.
Can we use our own transportation to come to the park?
Yes you can. We will give you 200 THB off per person.
How many tours do you run per day?
We run two tours per day – one in the morning and one in the afternoon. The morning tour begins at 9.30 and the afternoon one at 12.30
Is there an english speaking guide?
Yes, we provide english speaking guides for all of our tours
What is included in the price?
Transfers, all activities and services as specified in the itinerary, english-speaking tour guide, fresh Thai lunch, refreshments and snacks